FAQ
What type of detail can I add to my hat?
Hat Accessories:
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Feathers - almost all colors available, including multi-colored and hard-plated feathers.
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Playing Cards - Traditional, Gold, or Black). Let us know your favorite number or face card during the consultation.
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Pins - various types such as crosses, skull heads, flowers) - Gold, Silver, Bronze
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Bandanas and Various Fabric Patterns
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Ropes, Belts, Chains (Don't be afraid to ask for your custom design and we'll discuss options)
Signature Detail:
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Burning for a distressed look
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Adding a Match Sticker to light a match for your cigar using your brim
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Stitching & Sewing thread into various areas of the hat - e.g. lines, x's
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Cutting small portions of the brim for a unique look
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Stenciling or Painting words, characters, shapes
How do I care for my hat?
Handle your hat by the brim, not the crown. Store in a cool dark location, covered by a silk (soft material). A hat box works well. Some best practices also include using a soft brush to remove dust and debris. After much wear, if you find that your brim has changed shape, use a steamer or steam from an iron to straighten/flatten the warped part.
What is my hat size?
During the consultation, we'll discuss your hat size. However, the best way for you to know is to use a tape measure and measure around your head - mid-forehead and just above your ears. Take note if the measurement is in centimeters or inches. Then use the sizing guide below.
How long will it take to get my custom hat?
Custom hats can vary based on the custom design details needed, such as stitching, locating patterns/fabric, and molding the hat shape. However, most custom design are completed in less than 14 days. If you're purchasing a hat already in stock, standard shipping time is 4 -5 days, excluding holidays.
Can I wear my hat in the rain?
While we can't always predict the weather, we recommend carrying an umbrella to preserve the hat's quality. There are hats that are waterproof; we can discuss this further during the consultation. However, even the waterproof hats may have feathers, cards, or other additions that are not waterproof.
How do I travel with my hat?
The best way is to purchase one of our Hat Boxes. These hat boxes can carry up to 4 wide brims - and is about the size of a small carry-on bag for a flight. Without a hat case, pack your hat upside down and place your clothing around the hat so it keeps its shape. Inside the hat (where your head would go), add your socks. Never risk damaging the hat's crown, so avoid placing heavy items on top of it.